Due to current circumstances, Click & Collect is temporarily not available in Victoria.
Shopping at Novo just got even easier. Order online and collect your order from a selected Novo store, and we'll have your shoes ready on the same day.
Please present the order confirmation email or SMS while collecting the parcel.
Shop Online - Purchase the item(s) online and choose Pick up at the local store. Novo will order your purchase if it is out of stock (exclusions apply)
Ready for collection - We will send an email and SMS when your order is ready for collection.
Pick up in store - Please present the order confirmation email to pick up the order.
Can I return my Click & Collect purchase at a local store?
Unfortunately, we will not be able to refund your Click & Collect return if you simply change your mind. We give our customers an opportunity to try the shoes on in store at time of pick up.
We do however, offer an exchange or credit note for change of mind within 30 days of your purchase. The items can be returned to the warehouse by lodging an online request HERE.
What is the minimum spend for a Click & Collect purchase?
The minimum spend is $39.95
What should I do if my desired product(s) appears unavailable at my local store?
If an item is unavailable at your local store, we will cancel the unavialable item and process the refund back into the account. An email notification will be sent if the item is not available.
How will I know when my purchase is ready to be picked up?
You will receive an email notification when the order is ready to pick up.
Which states are click and collect available?
Click and Collect is available nationwide, excluding Victoria
Where do I go to pick up my purchase?
You will need to visit the nominated store and speak to the staff member.
How long do I have to pick up my purchase?
Once your purchase is available for pick up, your selected store will hold it for 10 days. Following this, your purchase will be cancelled and a full refund will be issued.
Can someone else pick up my order for me?
Yes, just provide their name and mobile number at checkout. Make sure they have their ID ready at pick up.
What can I do if the item is out of stock?
If the item is out of stock in the nominated store, this means that your order cannot be collected from your preferred pick up location.
You will receive an email notification indicating that item(s) is not available in the store and the refund will be processed to the nominated account.
Can I cancel a Click & Collect order?
Should you need to cancel your order prior to pick up, please email us at [email protected] as soon as possible.
What if the price drops or promotion changed on an item I have ordered before I collect my purchase?
You'll be offered the best price/promotion when you collect your goods instore.