Common Questions

An exchange/refund can be obtained by the following:

- Returning the goods to NOVO On-Line by using the exchange form that was included in the parcel.

- Visiting your local NOVO store with your receipt and exchange form.

Please go to the activation page or forget password page with the following link activate, where you will be asked to type your email ID to re-set your password and activate your account.

Please contact NOVO on [email protected] with the style name, colour, size and your local Novo store location.

The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel.

Unfortunately, we cannot currently process orders over the phone.

For a full list of FAQs, please click HERE.

Contact Us

Novo Shoes Group PTY LTD

Brooklyn Estate

77G Millers Road

Brooklyn, VIC 3012

AUSTRALIA