Search function is limited to shoe name only. If you wish to find a particular style of shoe, please use main menu links or the advanced filter found on each product category page.
An exchange/refund can be obtained by the following
Returning the goods to NOVO On-Line by using the exchange form that was included in the parcel.
Visiting your local NOVO store with your receipt and exchange form
Login to your account and click on My Details or Update Password, enter the correct details and click Update
The birthday voucher can only be used on full price items only, over $20AUD
E-Voucher must be used On-Line only and in one transaction. It cannot be transferable to cash in full or part
Please contact NOVO on [email protected] with the style name, colour, size and your local Novo store location
The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel
You cannot go back into your account and pay for unpaid order; you will need to place a new order from the beginning
You must type in the coupon code and not copy and paste. It is also case sensitive. Coupon is valid for 1 month from validation
Unfortunately, we cannot currently process orders over the phone
Aus Post will leave a card at your door/mailbox to visit your local GPO, all parcel require a signature and cannot be left at the door.
Unfortunately, we do not ship the parcel to PO Box for an International Order.
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The following is an approximate size conversion guide only