FAQ's

Please go to the activation page or forget password page with the following link activate, where you will be asked to type your email ID to re-set your password and activate your account.

An exchange/refund can be obtained by the following:

- Returning the goods to NOVO On-Line by using the exchange form that was included in the parcel.

- Visiting your local NOVO store with your receipt and exchange form.

Login to your account and click on My Details or Update Password, enter the correct details and click Update.

Please contact NOVO on [email protected] with the style name, colour, size and your local Novo store location.

The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel.

You cannot go back into your account and pay for unpaid order. You will need to place a new order from the beginning.

You must type in the coupon code and not copy and paste. It is also case sensitive. Coupon is valid for 1 month from validation.

Unfortunately, we cannot currently process orders over the phone.

Aus Post will leave a card at your door/mailbox to visit your local GPO, all parcel require a signature and cannot be left at the door.

Unfortunately, we do not ship the parcel to PO Box for an International Order.